Terms of service

Terms and Conditions

Last Updated: July 2026

Welcome to Grace Laurel.

These Terms and Conditions ("Terms") govern your access to and use of the Grace Laurel website, as well as any purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or purchasing any products.

1. About Grace Laurel

Grace Laurel is an online fashion retailer offering women's clothing and accessories to customers throughout Canada.

Throughout these Terms, the words "Grace Laurel," "we," "our," and "us" refer to the owner and operator of this website.

If you have any questions regarding these Terms, you can contact our Customer Support team at:

Email: support@gracelaurel.com

2. Acceptance of These Terms

By accessing this website, creating an account, or placing an order, you confirm that:

• You are at least 18 years of age, or you have permission from a parent or legal guardian to use this website.
• You have the legal capacity to enter into a binding agreement.
• All information you provide is accurate, complete, and up to date.
• You will use this website only for lawful purposes.

If you do not agree with these Terms, you must not use this website or purchase products from Grace Laurel.

By placing an order, you also agree to our:

• Privacy Policy;
• Shipping and Payment Policy;
• Return and Refund Policy;
• Cookie Policy (where applicable).

These policies form part of these Terms.

3. Personal Use Only

Products sold through Grace Laurel are intended for personal use only.

You agree not to:

• Purchase products for unlawful resale;
• Purchase products on behalf of another business without authorization;
• Use our website for commercial exploitation without our written permission.

We reserve the right to cancel orders that appear to be placed for unauthorized commercial purposes.

4. Product Information

We make every reasonable effort to ensure that product descriptions, photographs, colours, sizes, measurements, and other information displayed on our website are accurate.

However:

• Colours may vary depending on your screen or device settings.
• Product images are for illustrative purposes only.
• Measurements are approximate.
• Minor variations between photographs and the delivered product do not constitute a defect.

Grace Laurel reserves the right to modify product descriptions, specifications, pricing, availability, and images at any time without prior notice.

Such changes will not affect orders that have already been accepted.

5. Product Availability

All products are offered subject to availability.

Adding an item to your shopping cart does not reserve that product.

In the event that a product becomes unavailable after an order has been placed, we may:

• Cancel the affected product;
• Cancel the entire order; or
• Offer a comparable alternative product.

If payment has already been collected for an unavailable product, the applicable amount will be refunded using the original payment method.

6. Prices

Unless otherwise stated, all prices displayed on our website are shown in Canadian Dollars (CAD).

Prices displayed on our website may include applicable discounts or promotional offers.

Applicable federal, provincial, or territorial sales taxes may be calculated during checkout depending on the customer's shipping address.

The final order total will always be shown before payment is completed.

Grace Laurel reserves the right to change prices at any time.

Price changes do not affect orders that have already been accepted.

7. Pricing Errors

Although we strive to ensure that all pricing information is accurate, occasional errors may occur.

If we discover that a product has been listed at an incorrect price due to:

• Technical errors;
• Typographical mistakes;
• Software issues;
• Supplier errors; or
• Other unforeseen circumstances,

we reserve the right to cancel the affected order before shipment.

If payment has already been received, we will promptly issue a full refund.

Where appropriate, we may offer you the opportunity to purchase the product at the correct price.

Grace Laurel is not obligated to sell products at an obviously incorrect price.

8. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

Submitting an order does not automatically create a binding contract.

After placing your order, you will receive an Order Confirmation email acknowledging that we have received your order.

This confirmation does not constitute acceptance of your order.

Your order is accepted only when:

• Payment has been successfully authorized;
• The products are available;
• Fraud-prevention checks have been completed where necessary; and
• We have confirmed that the order is ready for processing.

Grace Laurel reserves the right to refuse or cancel any order before shipment.

9. Order Acceptance

We may refuse or cancel an order for reasons including, but not limited to:

• Products becoming unavailable;
• Pricing or technical errors;
• Suspected fraud;
• Payment authorization failure;
• Incorrect customer information;
• Delivery restrictions;
• Violation of these Terms; or
• Circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method.

10. Changes to an Order

If you need to change your order, please contact us immediately at:

support@gracelaurel.com

We will make reasonable efforts to accommodate requests involving:

• Shipping address changes;
• Product changes;
• Size changes;
• Colour changes; or
• Order cancellations.

However, because orders begin processing shortly after they are placed, we cannot guarantee that changes or cancellations will be possible.

Once an order has entered processing or has been dispatched, changes generally cannot be made.

Any returns after delivery will be handled in accordance with our Return and Refund Policy.

11. Payment

Grace Laurel accepts secure payment methods displayed during checkout.

Depending on your location and device, available payment methods may include:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Other secure payment methods displayed during checkout

Payment methods may vary depending on your location, currency, and payment provider.

All payments are processed through secure third-party payment providers. Grace Laurel does not store your complete credit card number or security code.

By submitting an order, you confirm that:

• You are authorized to use the selected payment method;
• The payment information provided is accurate;
• Sufficient funds or credit are available to complete the purchase.

We reserve the right to decline or cancel any order if payment authorization cannot be completed successfully.

12. Payment Verification

To help prevent fraud and unauthorized transactions, Grace Laurel may perform payment verification checks before accepting an order.

In certain situations, we may request additional information to verify:

• Your identity;
• Your billing address;
• Ownership of the selected payment method; or
• Other order details.

Failure to provide requested verification information may result in delays or cancellation of your order.

13. Failed Payments

If your payment cannot be processed, your order will not be accepted.

Common reasons include:

• Insufficient funds;
• Incorrect payment details;
• Expired payment card;
• Bank security restrictions;
• Billing address mismatch;
• Temporary technical issues.

Grace Laurel is not responsible for delays caused by payment providers or financial institutions.

14. Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays.

Processing may include:

• Payment verification;
• Fraud screening;
• Inventory confirmation;
• Product preparation;
• Quality inspection;
• Packaging;
• Transfer to the shipping carrier.

Submitting an order does not guarantee immediate shipment.

15. Shipping

Grace Laurel currently ships to customers throughout Canada.

Complete shipping information, estimated delivery times, and shipping conditions are described in our Shipping and Payment Policy, which forms part of these Terms.

Estimated delivery times are provided for informational purposes only and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

• Weather conditions;
• Carrier delays;
• Customs processing;
• Remote delivery locations;
• Public holidays;
• High seasonal demand; or
• Other circumstances beyond our reasonable control.

16. Split Shipments

Orders containing multiple products may be shipped in separate parcels.

This may occur when products are stored at different fulfilment locations or require different shipping methods.

When an order is divided into multiple shipments:

• You may receive more than one tracking number;
• Products may arrive on different dates;
• Additional standard shipping charges will not apply.

Please review all tracking information before reporting an item as missing.

17. Delivery

Delivery is considered complete when the carrier delivers the parcel to the shipping address provided during checkout.

Depending on the carrier, delivery may include:

• Delivery directly to the recipient;
• Delivery to another household member;
• Delivery to a concierge or reception desk;
• Placement in a secure location;
• Delivery to a community mailbox or parcel locker.

Once delivery has been completed by the carrier, responsibility for the parcel transfers to the customer, except where prohibited by applicable law.

18. Delivery Address

Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.

Please verify:

• Recipient name;
• Street address;
• Apartment or unit number (if applicable);
• City;
• Province or territory;
• Postal code;
• Email address.

Grace Laurel cannot guarantee address changes once an order has entered processing.

Additional shipping costs resulting from an incorrect address may be charged where permitted by applicable law.

19. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur.

Grace Laurel is not responsible for delays resulting from circumstances beyond our reasonable control, including but not limited to:

• Severe weather;
• Natural disasters;
• Carrier disruptions;
• Customs inspections;
• Labour disputes;
• Government actions;
• Public holidays;
• Transportation interruptions;
• Technical failures.

Where possible, we will assist customers by contacting the carrier and providing updated tracking information.

20. Lost or Missing Shipments

If your order has not arrived within the expected delivery period, please contact our Customer Support team at:

support@gracelaurel.com

Please include:

• Your order number;
• Your full name;
• Shipping address;
• Tracking number (if available).

We will investigate the shipment with the carrier and, where appropriate, provide a suitable solution.

21. Orders Marked as Delivered

If tracking information indicates that your order has been delivered but you cannot locate it, please:

• Check around your property;
• Ask household members;
• Check with neighbours;
• Contact your building concierge or reception;
• Check community mailboxes or parcel lockers;
• Contact the shipping carrier.

If the parcel still cannot be located, please contact support@gracelaurel.com as soon as possible.

Grace Laurel will assist in investigating the shipment with the carrier.

22. Incorrect or Damaged Deliveries

Please inspect your order promptly after delivery.

If:

• You receive the wrong product;
• Your order arrives damaged;
• An item is missing; or
• A manufacturing defect is present,

please contact support@gracelaurel.com as soon as possible.

You may be asked to provide:

• Your order number;
• Clear photographs of the product;
• Photographs of the packaging;
• A photograph of the shipping label.

After reviewing your request, Grace Laurel may provide an appropriate remedy, including:

• A replacement;
• A repair where appropriate;
• Store credit;
• A partial refund; or
• A full refund.

23. Order Cancellations

Orders begin processing shortly after they are placed.

If you wish to cancel your order, please contact support@gracelaurel.com immediately.

Although we will make reasonable efforts to accommodate cancellation requests, we cannot guarantee cancellation once processing has begun.

Orders that have already been shipped cannot normally be cancelled.

Customers may instead request a return after delivery in accordance with our Return and Refund Policy.

24. Force Majeure

Grace Laurel shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control.

Examples include, but are not limited to:

• Natural disasters;
• Floods;
• Wildfires;
• Pandemics;
• Government restrictions;
• Acts of terrorism;
• Civil unrest;
• Labour strikes;
• Transportation disruptions;
• Utility failures;
• Internet outages;
• Cybersecurity incidents;
• Carrier interruptions; or
• Supplier delays.

Where such circumstances occur, we will make reasonable efforts to minimize delays and fulfil our obligations as soon as reasonably practicable.

25. Returns

Grace Laurel wants every customer to shop with confidence.

Our Return and Refund Policy forms an integral part of these Terms and governs all approved returns, exchanges, and refunds.

Customers who wish to return a product must follow the procedures described in our Return and Refund Policy.

Products returned without prior authorization or without following the provided return instructions may be refused or experience processing delays.

26. Return Eligibility

To qualify for a return, products must generally:

• Be returned within the applicable return period;
• Be unworn, unused, and unwashed;
• Be in their original condition;
• Include all original tags and labels;
• Be returned in appropriate protective packaging;
• Be accompanied by proof of purchase or a valid order number.

Grace Laurel reserves the right to refuse returns that do not satisfy these conditions where permitted by applicable law.

Reasonable handling of a product to determine its nature, characteristics, size, or fit does not automatically make a product ineligible for return, provided it remains in resalable condition.

27. Non-Returnable Products

Certain products cannot be returned for hygiene, safety, or customization reasons unless required by applicable law.

These products may include:

• Personalized products;
• Made-to-order items;
• Gift cards;
• Final sale items;
• Earrings;
• Opened intimate apparel;
• Swimwear with removed hygiene seals;
• Products showing signs of wear, washing, alteration, or damage after delivery.

Where a product is defective or incorrectly supplied, applicable consumer rights remain unaffected.

28. Return Shipping Costs

Unless otherwise required by law or expressly agreed by Grace Laurel, customers are responsible for return shipping costs for:

• Change-of-mind returns;
• Size-related returns;
• Preference-based returns.

Where a product is confirmed to be:

• Defective;
• Damaged during delivery; or
• Incorrectly supplied,

Grace Laurel will provide an appropriate solution, which may include covering reasonable return shipping costs.

29. Return Authorization

Before returning any product, customers must first contact:

support@gracelaurel.com

Our Customer Support team will provide:

• Return instructions;
• The applicable return address;
• Any additional documentation required.

Products returned without authorization may be refused or returned to the sender.

30. Return Inspection

All returned products are inspected after arrival.

During inspection we may verify:

• Product condition;
• Signs of use;
• Missing labels;
• Damage occurring after delivery;
• Packaging condition;
• Product authenticity;
• Compliance with our Return Policy.

Inspection times may vary depending on order volume.

31. Refund Approval

If a returned product satisfies the applicable return conditions, Grace Laurel will approve the refund.

Approved refunds will generally be issued using the original payment method unless another method has been mutually agreed upon.

Customers will receive email confirmation once the refund has been processed.

32. Refund Processing

Approved refunds are normally processed within 14 calendar days after:

• The returned product has been received; and
• The inspection has been completed.

Financial institutions may require additional processing time before the refund appears in your account.

Grace Laurel is not responsible for delays caused by banks, credit card companies, or payment providers.

33. Exchanges

Where inventory permits, Grace Laurel may offer exchanges for:

• Different sizes;
• Different colours;
• Replacement products.

Exchange requests must satisfy the same eligibility requirements that apply to returns.

If an exchange cannot be completed because the requested product is unavailable, an alternative solution may be offered, including:

• Store credit;
• Refund;
• Replacement with a comparable product.

34. Defective or Incorrect Products

Customers should inspect all products promptly after delivery.

If you receive:

• A defective product;
• A damaged product;
• An incorrect item;
• A product with a manufacturing defect; or
• An incomplete order,

please contact:

support@gracelaurel.com

Include:

• Your order number;
• A description of the issue;
• Clear photographs of the product;
• Photographs of the packaging;
• The shipping label where applicable.

Grace Laurel will investigate each case individually and determine the most appropriate remedy.

Possible remedies include:

• Replacement;
• Repair (where appropriate);
• Partial refund;
• Full refund;
• Store credit.

35. Product Availability for Exchanges

Exchange requests depend on product availability.

If the requested replacement product is unavailable, Grace Laurel reserves the right to provide:

• A comparable replacement;
• Store credit; or
• A refund.

We cannot guarantee that discontinued or sold-out products can be exchanged.

36. Promotional Discounts

Grace Laurel may occasionally offer:

• Promotional discounts;
• Coupon codes;
• Seasonal sales;
• Limited-time offers;
• Welcome discounts;
• Loyalty promotions.

Unless otherwise stated:

• Promotional offers cannot be combined;
• Only one promotional code may be used per order;
• Promotions have no cash value;
• Promotions may expire without notice.

Grace Laurel reserves the right to modify or withdraw promotional campaigns at any time.

37. Coupon Codes

Coupon codes must be entered during checkout before payment is completed.

Coupon codes:

• Cannot normally be applied after an order has been placed;
• Cannot be exchanged for cash;
• May contain minimum purchase requirements;
• May exclude selected products or collections.

Grace Laurel reserves the right to cancel coupon codes that have been:

• Used fraudulently;
• Shared without authorization;
• Generated through technical manipulation;
• Applied contrary to the promotional terms.

38. Store Credit

Where Grace Laurel issues store credit, unless otherwise stated:

• Store credit may only be redeemed through our website;
• Store credit cannot normally be exchanged for cash;
• Store credit may be subject to an expiration date where permitted by applicable law.

Any applicable conditions will be communicated when store credit is issued.

39. Promotional Pricing Errors

Occasionally, technical errors may cause incorrect discounts or promotional prices to appear.

Grace Laurel reserves the right to:

• Correct pricing errors;
• Cancel affected orders before shipment;
• Refund payments where necessary.

Customers will be notified whenever reasonably possible before an affected order is cancelled.

40. Customer Responsibilities

Customers are responsible for:

• Providing accurate order information;
• Reviewing product descriptions before purchasing;
• Following care instructions;
• Inspecting products upon delivery;
• Contacting Grace Laurel promptly regarding any issues;
• Following the approved return procedure when returning products.

Failure to comply with these responsibilities may affect the remedies available under these Terms, except where prohibited by applicable consumer protection laws.

41. Acceptable Use of Our Website

By accessing or using the Grace Laurel website, you agree to use it only for lawful purposes and in accordance with these Terms.

You agree that you will not:

• Use the website in any manner that violates applicable laws or regulations;
• Attempt to gain unauthorized access to any part of the website, servers, or connected systems;
• Interfere with the operation or security of the website;
• Upload or distribute malicious software, viruses, ransomware, spyware, or other harmful code;
• Attempt to disrupt or overload the website or its infrastructure;
• Use automated tools, bots, crawlers, or scraping software without our prior written permission;
• Copy, reproduce, or distribute website content without authorization;
• Submit false, misleading, or fraudulent information;
• Place fraudulent, speculative, or unauthorized orders; or
• Use the website in any way that could damage Grace Laurel or other users.

Violation of these Terms may result in suspension or permanent restriction of access to our website.

42. User Content

If you submit reviews, comments, photographs, testimonials, or other content through our website or social media channels, you represent that:

• You own or have permission to use the content;
• The content does not infringe the rights of others;
• The content is truthful and accurate;
• The content is not unlawful, defamatory, abusive, discriminatory, obscene, or misleading.

By submitting content, you grant Grace Laurel a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, adapt, and distribute that content for marketing, promotional, customer service, and business purposes.

You retain ownership of your original content.

Grace Laurel reserves the right to remove submitted content at its sole discretion.

43. Intellectual Property

All content available on the Grace Laurel website is protected by intellectual property laws.

This includes, but is not limited to:

• Logos;
• Brand names;
• Product names;
• Images;
• Product photography;
• Videos;
• Website design;
• Graphics;
• Icons;
• Text;
• Layouts;
• Source code;
• Databases; and
• Other materials appearing on the website.

Unless otherwise stated, all intellectual property rights belong to Grace Laurel or its licensors.

Nothing contained on this website grants any license or ownership rights to visitors except as expressly stated in these Terms.

44. Limited License

Grace Laurel grants visitors a limited, revocable, non-transferable, non-exclusive license to access and use this website for personal, non-commercial shopping purposes.

This license does not permit you to:

• Copy website content;
• Reproduce product images;
• Republish articles;
• Sell or sublicense website content;
• Reverse engineer website functionality;
• Modify website materials;
• Create derivative works;
• Use our trademarks without written permission.

Unauthorized use may violate intellectual property laws.

45. Third-Party Services

Our website may contain links to third-party websites, payment providers, social media platforms, shipping companies, or other external services.

Grace Laurel is not responsible for:

• Third-party content;
• External websites;
• Privacy practices;
• Availability of external services;
• Products or services offered by third parties.

Accessing third-party websites is done entirely at your own risk.

We encourage customers to review the terms and privacy policies of any third-party services they choose to use.

46. Privacy

Your privacy is important to us.

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

By using our website, you consent to the processing of your personal information in accordance with that Privacy Policy.

Grace Laurel implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure.

47. Cookies

Grace Laurel uses cookies and similar technologies to improve the browsing experience, analyze website performance, remember user preferences, and support essential website functionality.

Depending on your browser settings and applicable law, cookies may include:

• Essential cookies;
• Functional cookies;
• Analytics cookies;
• Marketing cookies.

More information can be found in our Cookie Policy.

48. Website Availability

Although we strive to maintain continuous access to our website, Grace Laurel does not guarantee uninterrupted availability.

Access may occasionally be limited because of:

• Scheduled maintenance;
• System upgrades;
• Technical failures;
• Internet disruptions;
• Security incidents;
• Third-party service outages;
• Circumstances beyond our reasonable control.

We reserve the right to suspend or modify the website at any time without prior notice.

49. Disclaimer

The Grace Laurel website and its content are provided on an "as available" and "as is" basis.

To the maximum extent permitted by applicable law, Grace Laurel disclaims all warranties, representations, and conditions not expressly stated in these Terms, including implied warranties relating to:

• Merchantability;
• Fitness for a particular purpose;
• Non-infringement;
• Continuous availability;
• Accuracy of website content.

Nothing in this section limits any mandatory legal rights available under applicable consumer protection legislation.

50. Limitation of Liability

To the fullest extent permitted by applicable law, Grace Laurel shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from:

• Website interruptions;
• Delayed deliveries;
• Loss of data;
• Loss of profits;
• Business interruption;
• Third-party service failures;
• Customer misuse of products;
• Circumstances beyond our reasonable control.

Where liability cannot legally be excluded, Grace Laurel's total liability shall not exceed the amount paid by the customer for the affected order.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable Canadian law.

51. Indemnification

You agree to indemnify and hold harmless Grace Laurel, its directors, employees, contractors, affiliates, service providers, and representatives from any claims, liabilities, damages, costs, or expenses arising from:

• Your breach of these Terms;
• Your misuse of the website;
• Your violation of applicable laws;
• Your infringement of the rights of another person.

This obligation survives the termination of these Terms.

52. Security

Grace Laurel continuously works to protect the security of its website.

Customers agree not to:

• Attempt unauthorized access to our systems;
• Circumvent security measures;
• Introduce malware or malicious software;
• Conduct denial-of-service attacks;
• Interfere with website security.

Any suspected fraudulent or criminal activity may be reported to the appropriate authorities where permitted or required by law.

53. Suspension of Access

Grace Laurel reserves the right to suspend or terminate access to the website without prior notice where we reasonably believe that a user has:

• Violated these Terms;
• Attempted fraud;
• Abused promotional offers;
• Submitted false information;
• Interfered with website operations;
• Engaged in unlawful activity.

Suspension of website access does not affect any completed customer orders unless cancellation is otherwise permitted under these Terms or applicable law.

54. Force Majeure

Grace Laurel shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances may include, but are not limited to:

• Natural disasters;
• Floods;
• Wildfires;
• Severe weather;
• Earthquakes;
• Epidemics or pandemics;
• Government actions or restrictions;
• Customs delays;
• Transportation disruptions;
• Labour disputes or strikes;
• Utility failures;
• Internet outages;
• Cybersecurity incidents;
• Supplier shortages;
• Carrier delays;
• Acts of terrorism;
• Civil unrest; or
• Any other event beyond our reasonable control.

Where reasonably possible, Grace Laurel will make every effort to minimize the effects of such events and continue fulfilling its obligations.

55. Changes to These Terms

Grace Laurel may update these Terms from time to time to reflect:

• Changes in applicable laws;
• New products or services;
• Operational improvements;
• Website updates;
• Business changes.

The most recent version will always be published on our website.

The "Last Updated" date shown at the beginning of these Terms indicates when the latest version became effective.

Continued use of the website after updated Terms have been published constitutes acceptance of those revised Terms.

56. Entire Agreement

These Terms, together with our:

• Privacy Policy;
• Shipping and Payment Policy;
• Return and Refund Policy;
• Cookie Policy (where applicable);

constitute the entire agreement between you and Grace Laurel concerning your use of the website and any purchases made through it.

These documents replace all previous understandings or agreements relating to the same subject matter.

57. No Waiver

If Grace Laurel does not immediately enforce any provision of these Terms, this does not mean that we waive our right to enforce that provision in the future.

Any waiver of rights must be made in writing and applies only to the specific situation for which it was granted.

58. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable.

If modification is not possible, the affected provision shall be deemed severed from these Terms.

The remaining provisions shall continue in full force and effect.

59. Assignment

Customers may not transfer or assign any rights or obligations arising under these Terms without the prior written consent of Grace Laurel.

Grace Laurel may assign or transfer its rights or obligations to:

• An affiliated company;
• A successor business;
• A purchaser of substantially all business assets; or
• Another organization involved in the operation of the Grace Laurel business,

provided that doing so does not reduce any mandatory consumer rights available under applicable law.

60. Electronic Communications

By using the Grace Laurel website or placing an order, you agree to receive communications electronically.

These communications may include:

• Order confirmations;
• Shipping notifications;
• Refund confirmations;
• Customer support responses;
• Policy updates;
• Security notices.

Electronic communications satisfy any legal requirement that communications be provided in writing, except where applicable law requires otherwise.

61. Governing Law

These Terms and any dispute arising from or relating to your use of the Grace Laurel website or the purchase of products shall be governed by the laws applicable in the Province of Ontario, Canada, together with the applicable federal laws of Canada, without regard to conflict-of-law principles.

Nothing in these Terms limits any mandatory consumer rights available under the laws of your province or territory of residence.

62. Dispute Resolution

If a dispute arises regarding an order, product, or these Terms, we encourage customers to contact our Customer Support team first.

Most concerns can be resolved quickly through direct communication.

Please contact:

support@gracelaurel.com

Both parties agree to make reasonable efforts to resolve disputes in good faith before pursuing formal legal proceedings where appropriate.

Nothing in this section limits any rights available under applicable Canadian consumer protection legislation.

63. Language

These Terms are written in English.

Where Grace Laurel provides translations into another language, the English version shall prevail in the event of any inconsistency, unless otherwise required by applicable law.

64. Contact Information

If you have questions regarding these Terms or any purchase made through Grace Laurel, please contact us.

Grace Laurel Customer Support

Email: support@gracelaurel.com

We aim to respond to customer inquiries within 2 business days.

Please include your order number whenever possible so we can assist you more efficiently.

65. Definitions

For the purposes of these Terms:

"Account" means a customer account created on the Grace Laurel website.

"Business Day" means Monday through Friday, excluding recognized public holidays applicable to our operations.

"Customer," "you," or "your" refers to any individual accessing the Grace Laurel website or purchasing products.

"Grace Laurel," "we," "our," or "us" refers to the owner and operator of the Grace Laurel website.

"Order" means a purchase submitted through our website.

"Order Confirmation" means the confirmation email acknowledging receipt of your order.

"Product" means any item offered for sale on the Grace Laurel website.

"Return Policy" means the Grace Laurel Return and Refund Policy in effect at the time of purchase.

"Shipping Policy" means the Grace Laurel Shipping and Payment Policy.

"Website" means the official Grace Laurel online store and all associated webpages.

66. Final Provisions

By accessing the Grace Laurel website or placing an order, you acknowledge that:

• You have read these Terms and Conditions;
• You understand these Terms;
• You agree to be legally bound by them;
• You agree to comply with all applicable laws while using our website.

If you do not agree with these Terms, you must discontinue using the website and refrain from placing orders.